Refund and Returns Policy

Overview

This Refund and Returns Policy explains the conditions under which summitshop will accept returns, issue refunds, or provide exchanges for products purchased through https://www.summitshop.store. By placing an order, you agree to comply with the terms set out below.

Eligibility for Returns

General Conditions

To be eligible for a return, the item must:

• Be unused, undamaged, and in its original packaging.
• Be returned within 30 calendar days of the delivery date.
• Have a valid proof of purchase (order number or receipt).

Non‑eligible Items

The following products are not eligible for return or refund:

• Personalized or custom‑made items.
• Gift cards, downloadable software, and digital subscriptions.
• Products marked as “Final Sale” or “Clearance”.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

Customers are responsible for the cost of shipping the returned item, unless the return is due to a defect or an error on our part. Pack the item securely and include the RMA number on the outside of the package.

Refunds

Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

In some cases, a partial refund may be granted to cover restocking fees (up to 15% of the purchase price) or shipping costs.

User Responsibilities

When returning a product, you agree to:

• Provide accurate contact and order information.
• Ship the item in a manner that prevents damage during transit.
• Comply with any additional instructions provided by summitshop.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (216) 891-1573
• Address: 7214 North 8th Road, Cleveland, Ohio 44197, United States

Legal Disclaimer

All returns and refunds are subject to this policy and applicable law. summitshop reserves the right to amend this policy at any time without prior notice. The most current version will be posted on the website.